A New Travel Experience for LOT Business Class Passengers. LOT Polish Airlines Highlights its In-Flight Service New Items

28 July 2026

Poland’s national carrier summarizes crucial changes to the LOT Business Class in-flight offering available on long-haul flights.
As part of the new offering, the airline is introducing revamped amenity kits, HDRÈY cosmetics and upgraded headphones. It is also adding another route to the range of flights on which Bolesławiec pottery products - highly appreciated by all travelers - are available.
The changes reflect the direction in which the LOT Business Class is progressing, as they aim to transform it into a well-considered experience that is solidly founded on quality, functionality, and collaboration with Polish brands.

Today, business class travel entails much more than just a comfortable seat or a gourmet meal. It is a carefully crafted experience where every detail counts – from the moment you take your seat, all the way to landing at the destination. On-board comfort does not have to be overstated these days. Instead, it is defined by quality, functionality, and aesthetics. When combined, all those features constitute a coherent and highly refined whole. It is the small things that define the rhythm of the passengers’ on-board experience, ensuring that the memories stay with them long after the landing. LOT Polish Airlines consistently improves its in-flight offering, responding to evolving passenger expectations and striving to match premium global standards.

Crafting the LOT Business Class experience resembles working on a well-designed space – what matters is not just one eye-catching detail, but the well-matched character of all aspects of the journey. All new products, from pottery to cosmetics and headphones, have been introduced with the goal of creating a consistent and refined whole. Collaboration with Polish brands is a natural part of this approach. Thanks to them, we are setting a standard that is showcased on board our aircraft and promoted globally. Ultimately, the passengers are the ones who will judge the final outcome of the changes. We do hope they will discover what was our guiding principle – attention to quality, functionality, and the tiniest of details.

Izabela Leszczyńska, Director, Product Development and Customer Experience Office, LOT Polish Airlines

New amenity kits - the same quality philosophy by Phenomé

The new LOT Business Class amenity kit – a traveler's favorite freebie – has gained a completely new form, a more contemporary design, and two color options – elegant navy blue and a warm hue of copper.

While its appearance has changed, the commitment to product quality remains unwavering. As in the previous version, the cosmetics are made by the Polish brand Phenomé. Its products have been accompanying LOT Business Class passengers for several years now. This time, the kit has been expanded to include facial mist and eye patches, while face cream and lip balm are now offered in new packaging that is consistent with the refreshed appearance of the entire collection.

As the owner of the Phenomé brand, I consider the fact that our cosmetics - designed and manufactured in Poland - accompany passengers aboard LOT flights to be a true and unique privilege. We receive numerous warm comments from travelers and inquiries about the cosmetics they come across on their flights. It is worth noting that this particular series is available exclusively in LOT Business Class. When creating this edition we were guided, as is always the case, by a desire to achieve a high level of quality and pleasure. That is why we relied on proven, natural ingredients, strong moisturizing properties, and subtle fragrances. I am also glad that passengers are offered everything they need to soothe and take good care of their skin on long-haul flights. They receive face cream, lip balm, eye patches, and even a mist solution I recommend to be applied several times during the flight.

Aldona Luterek, CEO, Phenomé

Other accessories available in the kit – eye masks, earplugs, toothbrushes, and socks - were modified as well. Each of these items has been refined with the aim of improving the level of comfort on long-haul flights. It is worth noting that the change in the standard of amenity kits was significantly impacted by LOT Polish Airlines passengers – members of the LOT Insight research panel who participated in special surveys and identified the products they needed the most. Their feedback informed the final list of items included in the new amenity kits which now stand out when compared to similar products offered by other airlines.

From August 2026, passengers traveling in LOT Business Class will also be offered the Woody Forest deodorant by a Polish Maroko Produkt brand. It will be available on all long-haul flights over the next six months. The unique fragrance and its compact packaging will perfectly complement the revamped range of items available in the amenity kit.

LOT Polish Airlines materials

Three stages of skincare with HDRÈY

From August 2026, LOT Business Class will expand its offering with a signature skincare ritual developed in collaboration with the Polish brand HDRÈY. A set of three products – Full HA Micellar Water, Glass Skin MASK, and Glass Skin SERUM – will be available on all long-haul flights for the next twelve months.

The products have been developed as three complementary skincare treatments. The micellar water gently cleanses the skin and prepares it for the next stages of the procedure. The hydrogel mask deeply moisturizes the face, helping maintain a fresh and radiant appearance even during long-haul flights. The ritual is complemented by a serum that enhances the moisturizing effect and leaves the skin soft and radiant.

For me, collaborating with LOT is a huge honor and a great source of pride. The airline’s brand boasts a long history. It is also a symbol of quality, trust, and prestige. Therefore, I am thrilled that HDRÈY products may serve as a foundation of this partnership. I am also convinced that LOT passengers will appreciate and love the high quality of the HDRÈY range. I believe this is just the beginning of our journey together, with many inspiring projects lying ahead

Rafał Afanasjef, Founder and CEO, HDRÈY

Selected HDRÈY cosmetics will be available not only on LOT Business Class flights. Travelers will also be able to purchase them via the SHOP&MORE in-flight catalog and the SHOP&MORE online store. This will enable them to enjoy proven skincare products while not in the air as well.

HDRÈY is a Polish premium cosmetic brand that redefines the contemporary approach to skincare, combining advanced cosmetic technologies with modern design and a unique beauty experience. The strength of HDRÈY lies in its innovative formulas created using high-quality active ingredients and proprietary, mutually enhancing combinations of effects, providing the skin with real benefits.

LOT Polish Airlines materials

Better sound, greater comfort

New headphones are another addition to LOT's Business Class offering. Their ergonomic design and soft ear pads allow the passengers to fully focus on movies, music, or podcasts available via the in-flight entertainment system. As the fleet modernization process progresses (and more planes are retrofitted), the headphones will also be equipped with an active noise cancellation feature. Not only the headphones themselves have been upgraded. Their packaging has been revamped as well. The plastic bag has been replaced with a paper wrapper, consistent with the new standard of on-board equipment and the visuals of the refreshed offering. The new headphones will be available in LOT Business Class from August 2026.

New headphone models have also been introduced in LOT Premium Economy and LOT Economy Classes. Premium Class passengers received dedicated over-ear headphones for the first time, while those traveling in Economy Class may now take advantage of a new in-ear model with a better fit and improved sound quality. The packaging has also changed – plastic bags have been replaced by paper wrappers and envelopes. The new headphones are already available in both classes on LOT Polish Airlines flights.

LOT Polish Airlines materials

Bolesławiec pottery – now also available on flights to Seoul

The process of introducing Bolesławiec pottery on long-haul LOT Business Class flights is steadily progressing. Since July 1st, tableware from Manufaktura in Bolesławiec - previously featured on flights to Tokyo - is also available, to passengers traveling in both directions, on flights from Warsaw and Wrocław to Seoul. Dishes inspired by the flavors of the Far East are served, on outbound and inbound legs of the journey alike, using pottery designed specifically for Poland’s national carrier. The tableware emphasizes the coherence of the culinary experience – combining Polish craftsmanship and design with gourmet meals which add to the unique, memorable character of the journey. Selected tableware items have also been introduced in LOT Premium Economy.

Pottery from Manufaktura in Bolesławiec has long been an icon of Polish craftsmanship. Its recognizable cobalt blue decorations, hand-stamping, and exquisite craftsmanship have made it a symbol of quality and timeless elegance.

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LOT Polish Airlines is a modern carrier connecting Central and Eastern Europe with the rest of the world. LOT’s offer includes direct long-haul flights to airports in the United States, Canada, India, Japan, and South Korea. The Polish carrier has been consistently increasing the number of its flights to those destinations, thus strengthening its position in Central and Eastern Europe. It operates its long haul flights with the Boeing 787 Dreamliner, one of the most advanced wide-body aircraft in the world. Present in the sky since 1929, the Polish carrier is the 11th oldest airline worldwide and one of the most internationally recognisable Polish brands.

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